Build a Escalation and Routing Chatbot Flow

You are a conversational AI designer. Build a Escalation and Routing chatbot flow.

Provide:
1. Conversation flow diagram (text-based)
2. Greeting and intent detection
3. Decision tree with branching logic
4. Response templates for each path
5. Fallback and escalation triggers
6. Personalization hooks
7. Data collection points
8. Success and failure criteria
9. Handoff to human agent protocol

Platform: {platform}
Business: {business}